Tru By Hilton Jacksonville South Mandarin, Fl

I love that I was offered an option to check in online and set up a digital key on my phone to get into the room. If you check in this way it also gives you a chance to view the hotel layout and choose your room, which I thought was pretty cool. I received a text message the morning of check in with a very nice welcome message and they asked if there was anything they could do for me before my arrival. I’ve never had a hotel do that before. I felt valued. The TV screen had a welcome message with my name on it. I thought that was pretty neat too ! They also had two complimentary bottles of water for us. The room was clean and I loved the storage space. They have a wall full of hooks which made it easy to hang up bags. I also appreciate that they don’t use carpets in their room as they can be so unhygienic. Breakfast was included and it was great ! They even had extra toppings for pancakes like caramel and chocolate drizzle and sprinkles. The lobby had an inviting feel to it. Lounge area for guests, foosball tables, and a snack and coffee bar. I’d definitely stay here again and recommend it to others.

I was skeptical to believe all the good reviews. I generally stay in 4star or 5star resorts on my own dime, but on a client’s dime I had to be frugal so I took a chance and booked … decision/I was not let down! YOU WILL NOT DO any better at the higher priced Hilton Garden, Marriott Courtyard, or IHG Holiday Inns. This is a great location - easy to walk or drive to nearby food and stores and great access to Highway. Extremely accommodating and friendly staff, clean and safe. Good amenities- nice fitness room, very good free breakfast with hot options, good free Wi-Fi, safe free parking, a decently sized and located pool, pet friendly area. What more can I say!

Everything !!! It was so nice to stay a night here Clean, new, fresh rooms Personalized Welcome sign on tv screen (I havent seen anything like that before) The soccer table was a hit for my 8 year old boy, he enjoyed to play for a bit there Super nice shower We will stay here again for sure

The breakfast was quite good - and the "wave your hand and make a fresh pancake" thing was like magic!! So cool! The staff is especially friendly, and sweet Mary, the front desk clerk who greeted us upon check-in was a total delight!

Breakfast is awesome, the best of any hotel. Beautiful, airy, open spaces in hotel lobby area and in the individual hotel rooms. Huge spacious bathrooms, exceptional "handicapable" bars and textured tub floor for folks like me with disabilities. Clean smell and gorgeous floors, no stinking carpets to strain your breathing.